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Customers  on either our full (weekly) or Partial ( every other week) service  programs, They can expect we will correct any normal water balancing issues  at no additional charge provided that the swimming pool and equipment  have been kept in proper working order and service has not been  interrupted within a 24 hour period. if services are interrupted after a  24 hour period, a service charge will be applied to the customers bill of $95.00 per hour  to correct any issues. 

Start up  chemicals such as Cyanuric Acid (also known as Stabilizer or Conditioner  and Calcium are necessary to convert  tap water to water that can be  balanced and maintain chlorine in a swimming pool.  These chemicals are  subject to "creeping up" over the years as very small amounts of them  are added along with regular chlorine use.

 If these startup chemicals creep up out of range your pool may be  required a full or partial water change since these chemicals typically  cannot be lowered in a reliable manner with a water change. If your pool  water encounters this situation we can give you a quote for a full or partial water change. If the water change is done by a customer or  another swimming pool service company and start up chemicals are not  added then we as in (Jaymie The Pool Girl. LLC) we will quote you the  cost of start up chemicals necessary that are not included in our  regular every week (full) or every other week (Partial) pool cleaning  service programs. 

A full or  partial water change is also often needed every 3 to 6 years for  impurities in the tap water that will creep up over time. These  impurities are an additional item (separate from Cyanuric Acid and  Calcium) often referred to with the (catch all term). Total Dissolved  Solids or TDS.

 Provided they do not fall into one of the exceptions mentioned above.  

Customers  on either weekly (full) or every other week (partial) service programs, can also expect we will correct and yellow, mustard, or green algae  issues at no additional charge, provided the swimming pool and  equipment have been kept in proper working order and the running the  appropriate amount of time each day: (Typically a maximum of 12 hours per day). And there is no landscaping in the  water and service has not been interrupted within a 24 hour period.

 Its very important that customers keep their pool water level at a  proper level for their pool equipment to be operational and that each  pump is operated on an appropriate amount of hours on a daily basis.

Black Algae is also guaranteed not to occur under normal circumstances. 

For black  algae included; worn plaster, or other surfaces with pitting, certain  natural stone waterfalls that do not have enough circulation and  filtration, and pools with broken sanitation systems including in-line Chlorinator, and or  Salt Water Generators systems that are not functioning properly.

It is helpful to keep in mind that outdoor swimming pools are an open systems; Such as to whatever is blowing around the air or in the yard.  

Algae spores just like germs are constantly being introduced  to swimming pools. There are some strands of algae here in Louisiana and  Texas that are chlorine resistant to more than 10ppm. If one of those  strands are introduced it can take a hold and bloom even in a perfectly  balanced pool depending on the circumstances.

While  no swimming pool company can never Guarantee this will ever happen,  what we can do is Guarantee to resolve it for ongoing pool service customers free of charge with limitations.